Command Center
Command Center
The Command Center (/command-center) puts every workspace you belong to in one workbench: conversation lists and chats side by side, contacts on the right, workload at the bottom, arranged the way you work. It suits agencies and teams that answer several brands or clients at once. It's part of the Premium plan for your account (not a workspace plan).
The screen
┌ title bar: Layout ▾ · workspace filter · ⌘K search · ◧ ▭ ◨ · bell · you ┐
├──┬────────────┬──────────────────────────────┬────────────┬──┤
│ │ left side │ center: tabs in groups │ right side │ │
│ │ Views │ Not answered 12 │ Chat: Dewi │ Contact │ │
│ │ Workspaces │ │ │ │
│ │ ├──────────────────────────────┤ │ │
│ │ │ bottom: Workload · Activity │ │ │
├──┴────────────┴──────────────────────────────┴────────────┴──┤
│ status bar: live · workspaces · unread · waiting layout name │
└───────────────────────────────────────────────────────────────────┘
- Title bar: the Layout menu, the workspace filter (narrows every list, count and search to the workspaces you pick), ⌘K, toggles for the left side, bottom panel and right side, notifications and your menu.
- Rails on the left and right edges: one icon per container of windows. Click to show it; click the active one to hide the side.
- Center: groups of tabs, split side by side or one above the other.
- Status bar: live connection, workspace count, unread, waiting, and the active list's count.
Windows
| Window | Opens | Shows |
|---|---|---|
| Views | Left | Your views with counts; drag conversations onto a view to apply its rules |
| Workspaces | Left | Your workspaces: colour, hide or show, Open workspace inbox |
| List | Center | Conversations of a view: sort (Newest, Oldest, Longest waiting), quick filter, selection and bulk actions, plugin metrics |
| Chat | Center | One conversation, with the full composer and reply suggestions |
| Contact | Right | The contact's notes, attributes and plugin panels |
| Workload | Bottom | Open and waiting conversations per member and workspace |
| Activity | Bottom | A live feed of new messages, assignments and status changes |
| Plugin windows | Center or left | Pages, lists and sidebars plugins add |
Single-click a row to preview a chat (italic tab, replaced by the next click); double-click, type or drag the tab to keep it. Pin tabs to keep them; up to 30 chats stay open. Under Newest, a conversation moves to the top when it gets a new message or a change such as status or priority; opening it (marking it read) keeps its place.
Views
A view lists the conversations that match every rule, across your workspaces. Built in: All, Mine, Unassigned, Not answered, Answered, Open, Pending, Snoozed, Resolved.
New view… with rules on Status, Priority, Handled by (me, nobody, AI agent, a plugin), Answered, Unread, Tag, Division, Workspace and Plugin metric. Turn on Notify me about new conversations here for desktop notifications. Dropping conversations on a view applies its rules to them.
Select and move conversations
Pick rows, then act on all of them from the bar above the list (Actions) or by right-clicking one of them.
| To | Do |
|---|---|
| Pick one more, or drop one | ⌘-click (Ctrl-click) |
| Pick a range | ⇧-click |
| Pick every row shown | ⌘A (Ctrl A) in the list |
| Pick every row of the view | After ⌘A, Select all 214 in this view (up to 1,000) |
| Act on one row | Right-click it: it becomes the selection |
| Clear | Esc, a plain click, or × on the bar |
Move to… puts the selection into another view by writing that view's rules: Answered marks them answered, Not answered puts them back as waiting, Resolved resolves them. When a view allows several statuses (Answered allows Open or Pending), a conversation in another status gets the first one. Big selections move in batches; Undo puts every one back. A new message from the customer moves an answered conversation back to Not answered by itself.
Resolving several conversations at once doesn't send the satisfaction survey; resolving one still does.
With auto-advance on (Toggle auto-advance in the list ⋯ or ⌘K), a chat that leaves the view after you answer it opens the next conversation in the same tab.
Folders
A folder groups views and holds conversations you file into it. Only you see it until you Share it with the team: in the workspaces you pick, its conversations become a tag with the folder's name, so the whole team sees them (inbox, filters, plugins, API). Make personal turns them back into your own filings. Folders nest, and have a colour and an icon.
Arrange it your way
- Drag a tab, a side header or a rail icon to any edge, side or the bottom panel. Drop it on a group's middle to add a tab, on an edge to split.
- Float a window on top (⌥P), minimize it to a chip, or Open in new browser window for a second monitor; it docks back when you close it.
- Lock a group so new chats don't open in it; Maximize a group (double-click its tab).
- Customize layout: bottom panel full width, maximize it, Zen mode (only the center), centered layout, Compact density, desktop notifications, Reset this layout.
Layouts
Everything saves by itself. Save as new layout… keeps several arrangements (Morning triage, Sales); switch from the Layout menu or with ⌥⇧1–9. Templates to start from: Triage, Focus, Board by status, Grid.
Search and commands
⌘K (Ctrl K) finds contacts, messages, open windows and every command. Start with > for commands, @ for contacts, # for messages. Right-click a row, tab or rail icon for its menu (assign to me, resolve, set status, priority, add tag, move to…, copy link); on a row it acts on the whole selection.
Keyboard shortcuts
Browsers keep ⌘W, ⌘T and ⌘1–9 for themselves, so the Command Center uses ⌥ (Alt). Shortcuts pause while an image or video is open full screen.
| Keys | Does |
|---|---|
| ⌘K | Search and commands |
| ⌥/ | All keyboard shortcuts |
| ⌥B / ⌥⇧B / ⌥J | Toggle left side / right side / bottom panel |
| ⌥1–9 | Focus center group 1–9 |
| ⌥0 / ⌥⇧0 | Focus the left / right side |
| ⌥\ | Split right |
| ⌥W | Close the window |
| ⌥⇧T | Reopen closed window |
| ⌥O | Go to an open window |
| ⌥[ / ⌥] | Back / forward through opened chats |
| ⌥P | Float the window |
| ⌥F | Filter this list |
| ⌘A | Select every row of the list |
| ⌥⇧F | Move the selection to a folder |
| ⌥Z | Zen mode |
| ⌥⇧1–9 | Switch to layout 1–9 |
| F2 | Rename a folder |
Links and notifications
- Copy link on a chat, contact, view or layout gives a deep link that opens it (
?open=chat|contact|view|layout). - The browser tab title shows the unread count; views with Notify me send desktop notifications.
- Offline, an amber strip says Reconnecting…; it keeps trying on its own (also while the server restarts), and lists refresh once you're back.
On a phone
On a phone the Command Center shows one window at a time: the inbox, search and More windows (each opens full screen).
FAQ
How do I move many conversations at once?
Click a row in the list, press ⌘A (Ctrl A), pick Select all … in this view if you want more than the rows shown, then use Actions › Move to….
Why does an answered conversation come back to Not answered?
The customer wrote again. Any new message from them (not a reaction) makes the conversation wait for a reply.
Do I need the Command Center to use Beamvia?
No. Every workspace has its own inbox. The Command Center adds one screen for all of them.
Does my team need Premium too?
Only members who want the Command Center. It's per account; the workspace plans don't change.
Can I see only some workspaces?
Yes. Use the workspace filter in the title bar, or hide a workspace in the Workspaces window.
Are my layouts saved?
Yes, to your account, so they follow you to another browser.