Workspace
Beamvia links a WhatsApp number as a linked device, the way WhatsApp Web does. The number keeps working on your phone; Beamvia receives its messages and sends your replies. No Meta business verification is needed.
Link a number
- Open Channels › WhatsApp → Add WhatsApp.
- Give it a Device name (how your team recognises it), and pick an Engine (leave Automatic unless support told you otherwise).
- Pick a method:
- QR code: on the phone open WhatsApp → Settings → Linked devices → Link a device, then scan the code.
- Phone number: enter the WhatsApp number, then on the phone open Linked devices → Link with phone number instead and type the code shown.
- When it says WhatsApp linked, press Done. New messages appear in the inbox.
If the code expires or something fails, press Try again or View log.
On the channel page
| Control | What it does |
|---|---|
| Appear online | While on, the inbox shows when customers are typing. Turn it off to keep getting notifications on your phone (WhatsApp mutes the phone while a device is online) |
| Reconnect | Restarts the connection with the saved session (no new QR) |
| Relink device | Links again with a new QR or code, when the session was logged out on the phone |
| Logs | The connection log (below) |
| Settings | Name, default handler, attachments the AI may read |
Connection log
Logs shows everything recorded for this device, kept for 14 days: time, level, source (Beamvia or WhatsApp library), event and message. Filter by level, source, event and date, search messages, codes and numbers, watch it Live or Download it. Detail › Everything (trace, 1 hour) records every line for an hour when support asks for it.
Staying safe
WhatsApp may restrict numbers it sees as spam. To keep your number healthy:
- Use a dedicated business number.
- Reply to people who wrote to you; avoid bulk messages to numbers that never contacted you.
- Keep a natural pace: auto replies and AI answer one message at a time, they don't blast.
- Keep the phone online now and then: WhatsApp logs out linked devices of a phone that stays offline for about two weeks.
FAQ
Do I need the WhatsApp Business app?
No. Both WhatsApp and WhatsApp Business work.
Does my phone need to stay on?
No. Linked devices work while the phone is off, but open WhatsApp on the phone at least every couple of weeks or WhatsApp logs the device out.
Why did my device disconnect?
Usually it was logged out on the phone (Linked devices → Log out) or the phone was offline too long. Press Relink device and scan again; conversations and contacts stay.
What can I send?
Text, images, videos, audio and voice notes, documents, stickers, locations, contact cards and reactions, as your plan allows.
Can I move a number to another engine?
Yes. A device moves to another engine with its session, so no new QR is needed.