AI
Knowledge
Knowledge is what an AI agent reads before it answers: your price list, FAQ, policies, product catalog. The agent searches it for each question, so it answers from your facts instead of guessing.
Add knowledge
Open an agent → Knowledge → Add Knowledge, give it a Knowledge Name and pick a type:
| Type | Use it for |
|---|---|
| Markdown | Text you write or paste: FAQ, policies, opening hours. Edit it any time |
| File | Documents you already have (PDF, text, Word…). Manage adds or removes files of an entry |
Status
| Status | Meaning |
|---|---|
| Processing | Being read and indexed |
| Completed | Ready: the agent uses it |
| Needs Resync | Changed since it was indexed |
| Failed | Couldn't be read: press Retry |
Each file shows Synced or Pending in Manage Files.
Tips
- One topic per entry (
Shipping,Returns,Prices), so updates are easy. - Write facts plainly, with numbers and names (
Free shipping over Rp200.000 to Java). - Put questions customers actually ask, with their answers.
- Remove old entries instead of adding contradicting ones.
Plans limit the number of knowledge files.
FAQ
How long until new knowledge is used?
Usually under a minute, once its status is Completed.
Can the agent read websites?
Not as knowledge. Paste the text as markdown, or give it an API connection.