Telegram

Link a Telegram bot and every chat with it lands in the shared inbox. With Telegram Business, the same bot can also answer chats with your own Telegram account.

Link a bot

1. In Telegram, open @BotFather and send /newbot (or /token for a bot you already have).
2. Copy the token it sends.
3. In Beamvia open Channels › Telegram → Add Telegram, give it a Bot name, paste the Bot token and press Connect.

Customers find your bot by its @username (Open in Telegram on the channel page).

Telegram Business

With Telegram Premium, customers can chat with your own account while this bot answers for you:

1. In @BotFather open your bot → Bot Settings → Business Mode and turn it on.
2. In Telegram go to Settings → Telegram Business → Chatbots and add your bot.
3. Back on the channel page, Approve the account when it appears (or Decline).

The account then shows Connected; Disconnect removes it. If replies are turned off for the bot in Telegram Business, the page tells you to turn on replying to messages there.

Reconnect

Reconnect points the bot back to this workspace. Paste a new token only if you revoked the old one in @BotFather.

FAQ

Can customers message me first?

Yes. They open your bot and press Start, or chat with your business account when Telegram Business is set up.

Can one bot be linked to two workspaces?

No. Linking it again elsewhere moves it; use one bot per workspace.