Account and billing
Billing
Each workspace has its own plans; your account can also hold a Premium plan for the Command Center. Plans set what a workspace may use: seats, devices per channel, messages per day, auto reply rules, AI agents and tokens, storage and more. Manage it in Settings › Subscription (needs workspace.billing.manage), and compare plans on the Pricing page.
Free tier
A workspace without a paid plan runs on the free tier: 1 seat, 1 WhatsApp device, 50 text messages a day, 100 API requests a day, 2 auto reply rules, API access and 1 GB of storage. The administrator may change it.
Plans
- Stacking: plans of different kinds are added on top of each other, and their limits combine (a WhatsApp plan plus an AI plan).
- Upgrade: starts once paid, and you only pay the difference for the time left: the unused part of your current period is credited.
- Trial: some plans offer a free trial (the administrator can turn trials off).
- Add-ons: extra capacity (seats, devices…) on a paid plan, priced per unit per month. More units are billed now for the time left; fewer apply at your next renewal. Add-ons renew with the plan.
- Cancel: the plan stays active until the end of the period and doesn't renew. No cancellation fee.
Usage shows what your plans allow and how much is in use.
The Pricing page. Switch the plan kind and the interval at the top (longer intervals show their saving). Pick a plan in the list to read it as a receipt on the right: its price, devices per channel, seats, auto reply rules, AI agents and tokens, storage, API access, what's Due today (nothing during a trial) and the button to buy, upgrade or change. Compare every limit opens the full table, and Add-ons lists extra capacity per plan.
What a plan can include
| Area | Limits |
|---|---|
| Team | Seats, custom roles |
| Channels (per type) | Devices, messages per day, message types (text, media…), API requests |
| Inbox | Attachments, satisfaction survey |
| Auto replies | Rules, regex |
| AI | AI on/off, agents, tokens per period, knowledge files, memory, assist, reading attachments and voice notes, API connections, listeners |
| API | API access, webhooks |
| Storage | Drive storage (GB). Customer files count too, and are removed after 7 days at most: see Storage |
When usage goes over a limit (after a downgrade, say), the extra items are locked, not deleted: channels keep receiving but can't reply, rules over the limit don't fire, members over the seat limit become read-only.
AI tokens
AI usage is charged in AI tokens: 1M tokens equal $0.10 of billed usage, so a call on a costlier model, or one that searches knowledge, uses more tokens. An average reply uses about 4,500. Tokens are spent in this order:
| Tokens | Where they come from | Expiry |
|---|---|---|
| Included | Your plan, every month (yearly plans too) | Unused tokens expire each month |
| Gifted | Given by Beamvia | Never |
| Purchased | Buy tokens in Settings › Subscription | Never |
Upgrading gives you the new plan's allowance straight away. When all tokens run out, the AI hands conversations to your team. The owner gets an email when the balance runs low. See AI agents › AI tokens and usage.
Refunds. A token pack can only be refunded for the share you haven't spent, and the refund takes back the matching tokens.
Paying
Subscribing creates an invoice; pick how to pay:
| Method | Confirms in |
|---|---|
| Indonesian bank Virtual Accounts (BCA, BNI, BRI, BSI, Danamon, CIMB Niaga, Permata, Mandiri) | 1–5 minutes |
| E-wallets: QRIS, GoPay, ShopeePay | 1–5 minutes |
| PayPal | Minutes; renews automatically |
| Cryptocurrency: Bitcoin, Ethereum, Litecoin, Bitcoin Cash, Dogecoin | After blockchain confirmations (Bitcoin about an hour) |
Prices are set in the site currency (IDR); you can show them in another currency. An unpaid invoice lapses after 24 hours. Billing details (name, email, address, tax ID) are printed on new invoices. Every invoice has its own page and stays in Invoices (workspace) and My account › Invoices (yours).
Renewal and missed payments
- A renewal invoice goes out 3 days before the period ends (PayPal charges automatically).
- You're reminded 7 days and 1 day before a period ends without renewal.
- Unpaid at the end, the plan keeps working for 7 grace days while we remind you daily.
- After that, paid features lock until you subscribe again. Nothing is deleted.
FAQ
Do unused AI tokens roll over?
No for included tokens: they expire each month. Gifted and purchased tokens never expire.
Why did a reply use more tokens than the model's count?
AI tokens follow cost, not the model's raw count. Cached text costs less, and a costlier model or a knowledge search costs more.
Can I change plans any time?
Yes. Upgrades start once paid and you only pay the difference for the time left.
What happens if I don't pay?
The plan keeps working for 7 grace days, then paid features lock. Your data stays.
Is my payment information stored?
No. Payments go through the payment providers; Beamvia never stores card or bank credentials.
Do plugin licenses need a plan?
No. Plugin licenses and top-ups are bought separately, on the same invoices. See Plugins.