Workspace
Discord
Link a Discord bot and every DM to it lands in the shared inbox; your replies go back as the bot.
Link a bot
- Open the Discord Developer Portal and create a New Application.
- On its Bot page press Reset Token and copy it. Turn off Public Bot so only you can add it.
- In Beamvia open Channels › Discord → Add Discord, give it a Bot name, paste the Bot token and press Connect.
Let customers reach it
Discord only lets people DM a bot they share a server with:
- On the channel page press Add to server and add the bot to your community server.
- Members open the bot's profile and press Message.
- Their DMs arrive in the inbox.
Reconnect
Reconnect brings the bot back online. Paste a new token only if you reset the old one.
FAQ
Does the bot read my server's channels?
No. Only direct messages to the bot reach the inbox.