Plugins
Plugins
Plugins add features to a workspace: an online store in chat, courier rates and tracking, order lookups, surveys, payment gateways, and tools for your AI agent. Every version is reviewed by Beamvia before it reaches workspaces. Find them in Plugins › Store inside your workspace, or in the public plugin store.
What a plugin can do
Before installing, Beamvia shows what the plugin asks for. You install only if you agree.
| Ability | What it means |
|---|---|
| Gives your AI agent tools | Your agents can call it while they chat; you switch each tool on per agent |
| Answers conversations | It may read new customer messages and reply before auto replies and the AI (store bots, surveys) |
| Adds pages | New pages in the dashboard sidebar for your team |
| Adds panels | Extra info next to conversations and on contact pages |
| Public pages and webhooks | Pages your customers open (checkout, order status) and addresses other services post to |
| Runs on a schedule | Background work at set times (reminders, expiring orders) |
| Connects to other services | It sends requests to the hosts listed, and only those |
| Reacts to activity | It hears inbox and contact changes and talks to other plugins |
| Sells credits or packs | You buy more inside the plugin; payments go through your Beamvia invoices |
| Runs code in your dashboard | Its screens and buttons run in your browser, reviewed before publishing |
And what data it touches: Keeps customer records (deleted with the contact) and Reads conversations (the ones it handles or your AI passes to it).
Install a plugin
- Open Plugins → Store (or a plugin's public page → Install → pick your workspace).
- Review what it can do and press Install. A paid plugin asks you to pay its license first.
- If it says Finish setup, fill in its required settings (API keys of your courier, your store name…). Secret fields show Saved — type to replace.
Installing needs the plugin.manage permission; using its pages, panels and actions needs plugin.use.
Prices and licenses
- Free plugins cost nothing.
- Paid plugins cost a one-time workspace license: pay once and this workspace keeps it, even after uninstalling or a price change. Who installed a plugin while it was free owns it too.
- Top-ups: some plugins sell items inside (message credits, label packs). The plugin page shows each with its balance and Buy; it's billed on your Beamvia invoice.
- A refunded license turns the plugin off (No license); settings and data are kept until you buy it again.
On the plugin page
| Section | What's there |
|---|---|
| Settings | Enabled, its own settings, and Inbound priority (higher runs first, when several plugins answer messages) |
| Top-ups | Items to buy and their balances |
| AI tools | The tools it gives your agents; turn them on per agent in AI agents → Tools |
| Activity | What it logged and what failed in the last 14 days: webhooks received, failures, its own logs |
| Rate or report | Rate it 1–5 or report a problem to Beamvia |
| Uninstall | Type its name to uninstall |
Updates
New versions install by themselves when they ask for nothing new. When a version asks for more (new network hosts, new abilities, new required settings, or a new developer maintains it), the page shows v2.0.0 is ready with what changed; press Accept and update. Until then the workspace keeps the version it runs. What's new shows each version's changelog.
AI tools
A plugin's tools appear in every agent's Tools tab under From plugins. Switch on the ones the agent may use. High-risk tools (payments, cancellations) make the AI ask the customer to confirm first. See Tools.
Uninstall
Uninstall turns the plugin off and keeps its data for 30 days: install it again within that time to get everything back. Conversations it was handling go back to their channel's handler. You can tell the developer why (optional).
Locks
| Lock | Meaning |
|---|---|
| Suspended by the platform | Turned off for everyone; settings and data are kept |
| Blocked by the platform | Blocked for your workspace; paid orders still finish. Contact support |
| No license | The payment was refunded; buy the license to turn it back on |
FAQ
Are plugins safe?
Every version is reviewed by Beamvia before it reaches workspaces. Plugins only reach the hosts they list, and their store page shows whether they store customer records, read conversations or send data out.
Do I pay again for a new version?
No. A license covers every version of the plugin for that workspace.
Can I use a plugin in several workspaces?
Yes, with a license per workspace for paid plugins.
Can I build my own plugin?
Yes. See the Developer portal and the Plugin SDK.