Getting started
Glossary
The words used across Beamvia and these docs, in alphabetical order.
| Term | Meaning |
|---|---|
| Add-on | Extra capacity (seats, devices…) bought on top of a paid plan; renews with it. See Billing |
| AI agent | An assistant with a persona, knowledge and tools that answers conversations it handles. See AI agents |
| AI token | The unit AI usage is charged in: 1M tokens = $0.10 of billed usage. Included tokens come with a plan and expire monthly; gifted and purchased tokens never expire. See Billing |
| API connection | One of your APIs an AI agent may call, imported from OpenAPI or added by hand. See Tools |
| API key | A Bearer key for the public API, with the scopes you pick |
| Auto reply | A rule that answers matching messages instantly. See Auto replies |
| Brand | What a workspace tells the AI about how it talks to customers, used by reply suggestions and Suggest a reply. See Brand |
| Canned response | A saved reply your team inserts with /shortcut |
| Channel | One linked WhatsApp number, Telegram bot, Discord bot or LINE account. See Channels |
| Command Center | The Premium workbench at /command-center: every workspace you belong to in one screen. See Command Center |
| Contact | One person, across every channel they use. See Contacts |
| Conversation | The chat between a contact and one channel. Open, pending, snoozed or resolved |
| CSAT | The 1–5 satisfaction survey sent when a conversation is resolved |
| Default handler | Who answers new conversations on a channel: the team or an AI agent |
| Developer | A team that publishes plugins, under its own scope (@acme). See Developer portal |
| Division | A group of members (Sales, Support). A conversation can sit in one division |
| Engine | The server that keeps channels connected and stores their files. A workspace runs on one engine |
| Entitlement | What a plan allows: limits, quotas, flags (seats, devices, AI tokens…) |
| Folder | A Command Center group of views and filed conversations; personal, or shared as a tag |
| Handler | Who is answering a conversation now: a member, an AI agent, a plugin, or nobody |
| Handoff | The AI stepping aside so your team takes the conversation |
| License | A paid plugin's one-time purchase; the workspace keeps it |
| Listener | An AI agent waiting on a live stream (server-sent events) of one of your APIs |
| Memory | Facts an AI agent remembers about a contact across conversations |
| Plugin | An add-on from the store that adds tools, pages, panels or answers. See Plugins |
| Priority | None, Low, Medium, High or Urgent, on a conversation |
| Role | A named set of permissions (Owner, Admin, Agent, or your own) |
| Scope | A developer's prefix every plugin key starts with (@acme/shipping) |
| Seat | A member who can answer. Plans limit seats |
| View | A saved filter of conversations (Mine, Unassigned, your own in the Command Center) |
| Webhook | A URL on your server that hears inbox events, signed with HMAC-SHA256 |
| Workspace | Your channels, contacts, inbox, team and plan, under one name. See Workspaces |