Masuk

Workspace

LINE

Link a LINE Official Account and every chat with it lands in the shared inbox.

Link an account

  1. Create a LINE Official Account, then in Settings → Messaging API press Enable.
  2. In Response settings turn Webhook and Chat on, and Auto-reply and Greeting off.
  3. In the LINE Developers Console copy the Channel secret and issue a long-lived Channel access token.
  4. In Beamvia open Channels › LINE → Add LINE, give it an Account name, paste both and press Connect. Beamvia sets and tests the webhook for you.

If it says Use webhook is off, turn it on in the LINE Developers Console so messages arrive.

Message quota

Answers within a minute of the customer's message are free (reply messages). Later ones are push messages and count toward your LINE plan's monthly limit. The channel page shows Messages pushed this month.

Keep LINE's own Auto-reply and Greeting messages off, or customers get two answers.

Reconnect

Reconnect points the webhook back here. Paste a new secret or token only if you reset them.

FAQ

Why are some replies not delivered?

Your LINE plan's monthly push limit may be used up. Check Messages pushed this month and your plan in LINE Official Account Manager.