Feature / Analytics
Know who answered, how fast, and how it felt.
First response, AI handoff, satisfaction and what customers ask about, day by day.
Analytics
Last 14 days
Conversations
412
First response
1.8 min
AI handoff rate
12%
AI cost
$3.42
Messages per day
Who answered
AI agents46%
Team31%
Auto replies14%
API6%
Plugins3%
1
Speed
Median first response time and resolved conversations.
2
Who did the work
AI agents, team, auto replies, API and plugins, side by side.
3
How it felt
Satisfaction ratings and top intents from real chats.
How it works
- 1
Open Analytics
In any workspace you can view.
- 2
Read the trend
Messages per day and who answered them.
- 3
Act on it
Tune rules, knowledge and who's on shift.
More features
FAQ
Questions, answered.
Your customers are already chatting. Answer them.
Free to start. Link a channel in a minute.